Introduction
Welcome to HVB Exports. We value your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, and safeguard your contact information when you visit our website hvbexports.com By using the Site, you agree to the practices outlined in this Privacy Policy.
1. Information We Collect
We collect the following types of information to ensure that we can contact you easily and connect you with our team:
- Contact Information: When you fill out a contact form, request assistance, or sign up for communication, we may collect personal details such as your name, email address, and phone number. This is necessary so that we can reach out to you and address your inquiries or provide support.
- Non-Personal Data: We may also collect non-personally identifiable information, such as your IP address, browser type, and device information, to help us improve the functionality of the website.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to understand how users interact with our website, improve user experience, and facilitate communication. You can manage your cookie preferences in your browser settings.
2. How We Use Your Information
We use the contact information we collect for the following purposes:
- Communication: To contact you regarding your inquiries, support requests, or other matters related to the services we provide. This includes reaching you via email, phone, or other communication channels you provide.
- Customer Support: To provide you with better customer service and to respond to any questions or concerns you may have.
- Improvement of Services: To analyze and enhance the user experience on our website, including how users engage with our content and features.
3. How We Protect Your Information
We take appropriate measures to protect your personal contact information from unauthorized access, alteration, or disclosure. While no method of data transmission is completely secure, we are committed to using commercially reasonable safeguards to protect your information.
4. Sharing Your Information
We do not share your personal contact information (such as your phone number or email address) with third parties, except in the following cases:
- Service Providers: We may share your information with trusted third-party service providers who help us run our business, such as email marketing platforms, customer support tools, and CRM systems. These providers are required to handle your data responsibly and for the purposes of providing services to us.
- Legal Compliance: If required by law, we may disclose your information to comply with legal obligations or in response to a legitimate request from law enforcement or other government authorities.
5. Your Rights and Choices
You have certain rights over your personal contact information, including:
- Access: You can request access to the contact information we have stored about you.
- Correction: You may request corrections to any inaccurate information we hold about you.
- Deletion: You can request the deletion of your contact information, subject to legal requirements and ongoing communication needs.
- Opt-out: If you no longer wish to be contacted for marketing or promotional purposes, you can opt-out by following the unsubscribe instructions in any communication or by contacting us directly.
6. Data Retention
We will retain your contact information for as long as it is necessary to fulfill the purpose for which it was collected, such as providing support or responding to your inquiries. We may retain certain information for longer periods if required by law.
7. Third-Party Links
Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing any personal information with them.
8. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated “Effective Date” noted at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your contact information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your contact information, please feel free to contact us:
HVB Exports